Refund and Returns Policy

Welcome to Urbinaire! We are committed to ensuring a positive shopping experience for our valued customers. If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy. Please read through the following guidelines to understand our return process.

1. Eligibility for Returns

To be eligible for a return, your item must be unused, unopened, and in the same condition you received it. The product must be in its original packaging with the seal intact. Returns are only accepted within 7 days of receiving the item.

2. Non-Returnable Items

Certain products are exempt from being returned. This includes items that are not in their original condition, have been used or damaged by the customer, or are missing parts for reasons not due to our error. Clearance items or gift cards are also non-returnable.

3. Return Process

To initiate a return, please contact us at contact@urbinaire.com with your order number and reason for the return. Once your request is approved, you will receive a confirmation email with further instructions on how to proceed.

4. Shipping Returns

You are responsible for paying the shipping costs for returning your item. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is due to a product defect or our error.

5. Refunds

Once we receive your returned item, we will inspect it and notify you via email about the approval or rejection of your refund. If your refund is approved, a credit will automatically be applied to your original payment method within a few business days.

6. Partial Refunds

In certain cases, partial refunds may be granted. This applies to products that show signs of usage, are missing parts, or are returned beyond the 7-day window. The amount of the partial refund will be determined based on the condition of the product.

7. Late or Missing Refunds

If you haven’t received your refund after being notified of approval, first check your bank account or contact your credit card company. It may take some time for your refund to be processed. If you have done this and still have not received your refund, please contact us at contact@urbinaire.com for further assistance.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@urbinaire.com, and we will guide you through the process.

9. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at contact@urbinaire.com with photos and a detailed description. We will work to resolve the issue as quickly as possible and provide a replacement or refund.

10. Contact Us

If you have any questions about our return policy, feel free to reach out to us at contact@urbinaire.com. Our customer service team is here to assist you with any concerns you may have regarding your order or the return process.

Thank you for shopping at Urbinaire!